FAQs

Click on a question below to see answers...

• Can I sell without buying?
  Yes! For used devices, the values will be $20 less. For new (both sealed and activated), the values are the same.
• Do you provide backup/transfer?
  We encourage customers to perform your own backup/transfer as we can only backup/transfer one device at a time at our retail store. Backup and transfer is chargeable at $30 and is only for Apple to Apple devices. We do not provide this service for Android/other devices and will not be liable for any data loss through this service.
• What do I need to bring?
  For new devices: Your NRIC, work permit or passport, original telco receipt or purchase receipt, and the complete set with box. Item must be purchased in Singapore.
  For used devices: Your NRIC, work permit or passport, all original accessories that came with the phone including the box. If device is still under warranty, please bring along the purchase receipt.
• Are refurbished/replacement sets considered new?
  Refurbished sets are considered used, even if they are in original sealed packaging (e.g. Apple Certified Refurbished units.)
• Why do you need/are you allowed to collect my NRIC/Work Permit/Passport?
  This is a mandatory requirement of the Secondhand Goods Dealer's Act and supersedes PDPA. More information can be found on the PDPC website.
• Do you take in sets purchased outside of Singapore?
  It depends on the make and model. Please contact us.
• Can you find my lost device?
  We register all second hand devices with the Singapore Police Force (SPF). Devices found to be stolen will be withheld and handed over to the police. If you are looking for a lost device, you are advised to make a report with SPF. We do not entertain individuals looking for their lost device/s.