Sell Your New or Recontracted Phone

FAQs

Click on a question below to see answers...

• Can I sell without buying?
  Yes! You can sell your device without making a purchase. WhyMobile buys new and used phones, tablets, and smartwatches.
• Do you provide backup/transfer?
  WhyMobile recommends backing up your device before visiting. A paid backup and transfer service (S$30) is available for Apple-to-Apple transfers only; not available for Android or other devices. WhyMobile is not liable for data loss.
• What do I need to bring?
  For new devices: Your NRIC, work permit or passport, original telco receipt or purchase receipt, and the complete set with box. Item must be purchased in Singapore.
  For used devices: Your NRIC, work permit or passport, all original accessories that came with the phone including the box. If device is still under warranty, please bring along the purchase receipt.
• Are refurbished/replacement sets considered new?
  Refurbished sets are considered used, even if they are in original sealed packaging (e.g. Apple Certified Refurbished units.)
• Why do you need/are you allowed to collect my NRIC/Work Permit/Passport?
  This is a mandatory requirement under the Second-Hand Goods Dealers Act, which supersedes PDPA. The information is submitted to the Singapore Police Force to help prevent the resale of stolen devices.
• Do you take in sets purchased outside of Singapore?
  WhyMobile may accept devices purchased overseas, depending on brand, model, and compatibility with Singapore's radio bands. Contact us with your device details for a specific valuation.
• Can you find my lost device?
  We register all second hand devices with the Singapore Police Force (SPF). Devices found to be stolen will be withheld and handed over to the police. If you have lost a device, please file a report directly with the Singapore Police Force; WhyMobile is unable to assist with individual device searches.