We do not have real time stock status on our website and items can be out of stock from time-to-time. If we are able to obtain a stock soon, we will ask if customers would like to wait, otherwise we will provide a full refund of the amounts paid.
Sealed/supplier sets are brand new and directly obtained from local distributors. These devices are completely new. The warranty coverage will start from your date of purchase. (Note: Some supplier sets may not be sealed. Authenticity can be verified using warranty information.)
Activated/re-contract sets are new phones that are sold to us by customers who have re-contracted with the telco. These devices may carry an operator's logo/seal or have warranty registration dates that are several days old but are otherwise brand new and unused.
All prices are listed as is and is valid for Cash and PayNow payments. If you opt for other electronic payment methods (NETS, Credit Card) at the retail store, you will be advised of additional fees. There are no gimmicks. You will get the phone and its full original contents.
We encourage customers to perform your own backup/transfer as we can only backup/transfer one device at a time at our retail store. Backup and transfer is chargeable at $30 and is only for Apple to Apple devices. We do not provide this service for Android/other devices and will not be liable for any data loss through this service.
For new devices: Your NRIC, work permit or passport, original telco receipt or purchase receipt, and the complete set with box. Item must be purchased in Singapore. For used devices: Your NRIC, work permit or passport, all original accessories that came with the phone including the box. If device is still under warranty, please bring along the purchase receipt.
We register all second hand devices with the Singapore Police Force (SPF). Devices found to be stolen will be withheld and handed over to the police. If you are looking for a lost device, you are advised to make a report with SPF. We do not entertain individuals looking for their lost device/s.
Typical repair time can vary from a few hours to a full day depending on crowd and parts availability. * We recommend customers to arrive between 1pm and 6pm to avoid disappointment. Repairs after 6pm may not be completed within the same day.